Sales agreement
Agency/Provider Information Guest Information
Title : Guest's Name :
Phone : ID/Tax Number :
Tax Administration : Phone :
Tax Number : Email :
Address :
Email :
Website :
ARTICLE 1 - THE PARTIES AND SUBJECT OF THE AGREEMENT
The parties to this sales contract ; “Agency Name ” In this contract, it will be briefly referred to as AGENT, located at .............................................................. . On the other hand CONSUMER ........................................... is the subject of this contract between, belonging to the CONSUMER'S AGENT or PROVIDER ......................................................It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers and the Regulation on Distance Agreements, regarding the sale and delivery of the product/service, the qualifications of which are specified below, in the reservation transactions made on the website electronically or through the call center.
Name, title, open address, telephone and other access information of the CONSUMER, AGENT or PROVIDER, basic characteristics of the product subject to sale, sales price including taxes, payment method, etc. All preliminary information about the product/service subject to sale and the use of the right of withdrawal and how to use this right, official authorities to which they can submit their complaints and objections, etc. He/She accepts and declares that he/she has been informed by the AGENT or PROVIDER clearly, understandably and in accordance with the internet environment, that he/she has confirmed this preliminary information in electronic environment and / or by telephone or e-mail, and then approved the reservation and the contract.
ARTICLE 2 - PAYMENTS
2.1- At the time of reservation, at least twenty-five percent (25%) of the reservation price is taken.
2.2- The CONSUMER is obliged to pay the service fee purchased to the bank accounts of the AGENCY. Apart from this, the AGENCY has no responsibility for the payment to be made by the consumer in any way outside the AGENCY accounts.
ARTICLE 3- GENERAL LAW
3.1- The CONSUMER declares that he/she has read and learned all the preliminary information regarding the quality of the contracted product, the service, the sales price and the form of payment, as well as the performance specified in Article 1, and that he/she has given the necessary confirmation in the electronic environment and in the call center system.
3.2- The AGENT or PROVIDER is responsible for the faulty service subject to the contract.
3.3- In case the contracted service is used by a person other than the CONSUMER, the AGENT or PROVIDER is not responsible for the person's refusal to perform.
3.4- For the performance of the service subject to the contract, the signed copy of this contract must be delivered to the AGENT or PROVIDER and the price must be paid by the preferred payment method. The CONSUMER, who has not signed and sent back the contract despite the AGENT or PROVIDER's sending the contract in accordance with the relevant regulation and this contract, cannot defend that the contract has not "bounded himself/herself" on the ground that he/she has not signed the contract, but is responsible for paying the contract price in full.
ARTICLE 4- REFUND PROCESS AND SERVICES THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
4.1- The CONSUMER has the right to withdraw within fourteen (14) days from the validity of this contract for the performance of the contracted service to himself/herself or to the person he/she has shown. In order to use the right of withdrawal, it is necessary to make a written notification via e-mail for this period. In case this right is exercised, it is obligatory to deliver the invoice of the service offered to the third party or the consumer to the AGENCY. The service fee is returned to the consumer within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The right of withdrawal cannot be used for reservations made 14 days before the expiry date.
4.2- Accommodation purchased during early reservation, special periods (New Year's Eve, semester, holidays, etc.) and promotional periods cannot be cancelled. However, the AGENCY may contact the hotel and postpone the room or its equivalent purchased by the CONSUMER for accommodation to a date it deems appropriate according to the availability of the hotel (except for New Year's Eve, semester, holiday, etc.).
4.3- In cases where the CONSUMER misses the start of the service or does not notify in writing that it will accept the performance later, the AGENCY has the right to cancel all reservations made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations.
4.4- The AGENCY may partially or completely cancel the services announced or recorded by the AGENCY up to 7 days before the start, if it deems necessary. If the CONSUMER does not accept these changes and cancellations, he/she has the right to cancel the reservation and receive the full refund within 10 days. If the CONSUMER cancels less than 14 days before the performance date of the service, although the CONSUMER does not use the right of withdrawal after the contract becomes valid, within the period of validity, he/she agrees and undertakes to pay the full amount of the pre-payment price to the AGENCY.
ARTICLE 5-CANCELLATION, WITHDRAWAL, CHANGES
The AGENT or PROVIDER may cancel the contract in cases of force majeure or service providers, hotels to be accommodated or third parties, even though it has shown all due diligence. This situation must be notified to the CONSUMER as soon as possible. In this case, the CONSUMER has no right to compensation. The cost of all services not used by the CONSUMER is refunded.
ARTICLE 6-MUTUAL RIGHTS AND OBLIGATIONS
6.1- AGENT or PROVIDER is obliged to notify the CONSUMER of possible cancellation notices as soon as possible.
6.2 – The AGENT is in a position to provide services to CONSUMER, accommodation facilities, transportation companies, and all kinds of third parties and legal entities that provide other travel-related services. For this reason, the consumer, who registered for the trip with the application, does not have the vehicle at the departure point at the time shown in the program, contrary to the agreements made between the AGENCY and the institutions that undertake the transportation; The AGENCY is not responsible for any material and moral damages arising from any delays, breakdowns, fog, storms and road obstructions caused by all kinds of weather conditions or unforeseen technical defects of land, air and sea vehicles.
6.3- The provisions of this contract and the "preliminary information form" concluded between the AGENT or PROVIDER and the CONSUMER at the time of registration have been read by the CONSUMER and approved by requesting and accepting the registration of other persons who receive the same service together with him/her, under the same conditions. The CONSUMER is jointly and severally liable for the payment of the contract price. The CONSUMER has approved the contract knowing that it is a party to this contract on behalf of the participants specified in the "preliminary information form", that it represents and binds them, and that it is obliged and responsible to inform the participant about the preliminary information content made to him/her within the scope of the relevant legislation. The CONSUMER, who does not fulfill its obligation to provide information, is responsible for all damages arising from this. Accordingly, the preliminary information given to the CONSUMER is deemed to have been given to the participant.
6.4- If the consumer does not accept the performance, mentioning that the service he/she has purchased is defective, he/she must notify the AGENCY in writing. Otherwise, the consumer is not deemed to have accepted the performance and is deemed to have used the service. It is the duty of care of the well-intentioned consumer to notify the authorized person in writing about the issues that the consumer is complaining about during the performance of the service. In matters not written in this contract, Law No. 1618, TKHK No. 6502, IATA, IHA, UFTAA convention provisions, TTK, Civil Aviation Law, UK. the provisions of the TURSAB Kütahya Schedule applied in Turkey of the accepted Frankfurter Tabelle will be applied. For the resolution of disputes arising from the implementation of this contract, the courts of ............ and the Execution Offices of ............ are authorized in the cases related to TURSAB.
6.5- Circumstances that do not exist or are not foreseen at the date of signing of the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to partially or completely fulfill their obligations under the contract or to fulfill them on time, force majeure (natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.) will be accepted. In the event that force majeure prevents the realization of the contract, the party that has taken place will notify the other party of the situation immediately and in writing. If the CONSUMER requests the termination of the contract due to force majeure, the AGENT or PROVIDER will make every effort to return the price. In the event of force majeure, if the CONSUMER requests cancellation, the AGENT or PROVIDER is obliged to return to the CONSUMER the price it can get from the person or organization that has purchased or mediated the service. It cannot be held responsible for the refund of the price it did not receive.
6.6- The AGENT or PROVIDER has to fulfill its obligations within the time it has committed. If the AGENT or PROVIDER does not fulfill this obligation, the CONSUMER may terminate the contract.
In case of termination of the contract, the AGENT or PROVIDER shall reimburse all collected payments together to CONSUMER within fourteen (14) days,The AGENT or PROVIDER has to pay back to the consumer together with the legal interest determined in accordance with Article 1 of the Law on Legal Interest and Default Interest No. 3095 dated 4/12/1984 and return all valuable documents and similar documents, if any, that put the CONSUMER in debt.
In cases where it is impossible for the AGENT or PROVIDER to fulfill its obligation under this contract, the AGENT or PROVIDER shall notify the CONSUMER in writing or with a permanent data store, within three days from the date of learning of this situation, and all the payments collected shall be submitted no later than fourteen days after the notification date. It must be returned within the day.
6.7- Before the contract is concluded, it is obligatory to obtain the explicit consent of the CONSUMER in order to claim any additional costs other than the agreed basic price arising from the contractual obligation.
ARTICLE 7-CONFIDENTIALITY
The information provided by the BUYER to the SELLER or the PROVIDER for the purpose of making payment with the information specified in this contract will not be shared with third parties by the SELLER OR SUPPLIER.
The SELLER or PROVIDER will be able to disclose this information only in the presence of an administrative / legal obligation. Credit Card information is never stored, the credit card is processed only by using it before the customer during the collection process.
ARTICLE 8-INFORMATION REGARDING PAYMENTS MADE WITH BANK CARD
8.1- The AGENT or PROVIDER, which is a party to the contract, does not in any way make installment sales within its own structure.
8.2- The prices given to the CONSUMER are cash prices, and all installments are made by the AGENT or the PROVIDER without any maturity difference to the credit cards obtained from various banks upon the request of the CONSUMER. All transactions related to sales made with a credit card are carried out between the cardholder CONSUMER and the bank to which the card is linked, and the AGENT or PROVIDER has no right or responsibility to intervene in these transactions.
8.3- The CONSUMER, who purchases service with a credit card, can make early payment, installment reduction, etc. he/she has to notify his/her demands to the bank to which the card belongs and to the payment branches determined by the bank.
ARTICLE 9 - AUTHORIZED COURT
All Republic of Turkey Consumer Courts, Consumer Arbitration Committees and other organizations authorized by law are authorized for the resolution of all disputes that may arise from this contract. CONSUMERS can make their applications regarding their complaints and objections to the "Arbitration Committee for Consumer Problems" or the "Consumer Court" in the place where the consumer purchases the goods or services or where he/she resides, within the monetary limits determined by the Ministry in December every year.
I have read, understood and accepted this 9 items agreement, which was prepared on our behalf, and signed and received a copy of it.
Product-Service Information:
Guests Benefiting from Products-Services:
Guest Information Agency Stamp And Signature
Name / Surname:
Date / Time:
Signature: