As a sustainable company we try to limit the amount of paper that we consume, therefore, all documents are electronically sent directly to your email account. Please consult Booking Guide Turkey specialist if this is not possible.
Can I request a special meal ?
You can enter special meal requests when you book with an agent or complete your online registration, shortly after booking. We will relay your requests to the airlines and our representatives abroad, but we cannot guarantee they will be honored. Please double check meal requests with the airline 72 hours before departure, and with our representatives upon arrival.
Who Will I Meet on My Arrival in Turkey ?
You will be greeted by our representative at airport on your arrival. He shall be holding a placard of your name for identification. We shall also provide you list of emergency 24 hours contact numbers for any emergency.
Do You Have Experienced Guides in Different Cities of Turkey ?
We have English speaking guides all over TURKEY. At many places , we also have french , German , Spanish ,Italian and Japanese and other language speaking guides. We can also provide accompanying foreign language speaking tourist guides for individuals and groups. The availability of foreign language speaking guides can be confirmed at the time of reservation.
Will I Know Which Hotels I Will Be Staying in Before I Go ?
Yes, we will send you a detailed list of hotels at the time of confirmation of our services and before asking you for advance payment.
What Star Rating Are Your Hotels ?
We provide minimum Standard category hotels which mean 3 star hotels, superior or First class of hotels are 4 star or equivalent and deluxe hotels which are 5 star or 5 star deluxe hotels. At few places, deluxe or first class hotels are not there and in such case, we shall provide best available hotels which may not confirm to deluxe or first class category. We also include heritage / palace and charming boutique hotels in our packages and can send you special cost for tours with hotels as per your choice.
What Kind of Cars Do You Provide on Your All Inclusive Tours ?
We normally provide air-conditioned Fiat Linea in case of 2-3 persons, Mercedes Vito in case of 4-6 persons, Mini Coach for 7 – 15 persons and Large coaches for larger groups. In case if you need a more luxurious vehicle, we can provide you the same but there may be extra cost applicable in such case. To get details of all the vehicles available in our fleet,
What If I Have to Make Any Changes in the Tour for Any Reason ?
We shall do our best to make changes as per your request and shall not charge you anything unless there is penalty charged by principal suppliers for making these changes.
How Can I Book My Tour with You ?
If you are interested in booking any of our brochure tours, you may, You may simply send us an email giving us your details.
Do i need to all the time check out once ı add a tour to the cart ?
No there is no need to Check out all the time. Once you select the Add to Cart option on the Tour for Booking a particular tour that Tour gets added on to your Cart after which you can scroll down to select some other Tour & hit the Add to Cart option for any other Tour you want to Book.The same process continues for how many ever Tours you want to Book with us.
Can I request specific seats on my flights?
That depends on the airline. You can usually request a window or aisle seat, and sometimes specific seat numbers (but not exit row and bulkhead seats) ahead of time. Many airlines now charge a fee for this, and such fees are not included in your package price. If you have a seat preference, let us know when you book, in the special requests section, or email us at bookingguideturkey@gmail.com after you book. Then:
If your airline does not charge a fee to pre-assign seats: We'll happily pass along your seat request to the airline and confirm they received it (though we cannot guarantee it will be honored).
If your airline does charge a fee to pre-assign seats: We'll let you know. You'll need to contact the airline directly to request your seats after we have issued your flight tickets, and fees are payable directly to the airline.
If you do not request specific seats: The airline typically assigns them within 24 hours of departure. If you do not like your assigned seats, you may be able to change them, subject to availability, when you check in online or at the counter.
Can I cancel my booking if I decide I cannot make it ?
When your deposit is made, and we confirm your booking, If you cancel your booking within 7 days of departure, the penalty is 50% loss, and if you cancel within 3 days, it is 100%.
Can I pay in full right away ?
You sure can. Please let your Booking Guide Turkey specialist know at time of booking or indicate this when making your online booking.
How much baggage can I take?
For most of our packages, one checked suitcase per passenger is permitted, usually limited to 15 kg, and carry-on luggage is limited to one piece per person, which must fit in overhead bins or under seat. Airlines used on some packages have more stringent baggage allowance restrictions
What Is the Best Time to Visit Turkey ?
It depends on which part of Turkey if you wish to visit. In case you are interested in visiting Kusadasi or other parts of Antalya then summer season is the best time. If you want to visit Cappadocia, other parts of East Turkey winter season ( October till March ) is ideal period. Istanbul best time April - May and September - October
How do you send out travel documentation?
All documentation is sent electronically by email. Shortly after we receive your payment we will send you your initial documents. Final documentation will be sent by email no later than two weeks prior to the departure.
How can i view my Country Currency Prices
There is a button on right and top for currencies , we have avaliable two currency which are USD and EURO
Do all of your packages include flights ? Can I book my own ?
You can tour inclusion , If it is included you can contact us for your other options
How Should I Travel Around in Turkey ?
The best way to travel within Turkey is to travel by road as this offers you an opportunity to have a glimpse of real TURKEY as you can visit en-route villages and small forts at your own pace which is not possible by air or by train. But, if you are traveling to long distance, then taking a flight or trains can be more convenient and to save time.
Is availability guaranteed when I book online ?
The availability listed on our website is updated every minute however on some tours we must confirm arrangements with our people on the ground, a process which usually takes no more than 24 hours. When you book online you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed. We strongly recommend that you do not make any other non-refundable travel arrangements until you receive confirmation that your space has been held.
Can I join a tour late or leave it early ?
We generally discourage travelers from trying to join a tour after it has begun or to depart before it's finished. But if you need to, please contact us prior to booking and we'll see what we can do to accommodate. Note that you will generally be responsible for your own arrangements and travel costs from the moment you decide to leave the tour.
What If i am eligible for Refund according to your cancelation Policy ?
If your eligible for a full or a part Refund according to our Cancellation Policy the amount will be Refunded back to your Account within 7 to 8 working days.
Do You Provide Only All Inclusive Package Tours ?
We offer all inclusive package tours. but on request, we can also provide particular services only viz. hotel reservation, car / coach hire with driver, flight / train tickets, etc for those who do not want to buy entire services from us for any reason.
Can I make changes or customize a package ?
Want to depart from a different city? Stay a few extra days? Add an extra stop? Take two tours, back-to-back? With most of our packages, it's no problem, and we're happy to oblige. You can request a change when you book online, in the special requests section. Or complete your reservation and contact us as soon as possible, and we'll promptly let you know the price and availability. (Fees and/or additional charges may apply.)
How can I cancel my booking ?
You can cancel your booking directly via Email. If your booking falls within our Cancellation Policy, you will be eligible for the refund according to the current status of your Cancellation Policy.
Do you offer customer support assistance in case i have any doubts related to my booking ?
Yes we have a team of highly dedicated staff that will be available 24/7 for your support.We have different means of support like Email,Telecalling,Whatsapp.You can use any means of these services whichever may be convenient to you at the time.The Contacts for the Customer support is been set on the center of our Website on the right hand corner with their symbols for your selection.
There is a Group of us that wants to join a tour , Is that OK ?
Yes, groups are most welcome on tour, if you book separately just send us a quick email so we know you’re all together.
We also have a private groups department so if you would like a custom made tour to fit in to your travel dates and specific requirements let our groups department know and we can tailor make a tour.
Can ı display the E Voucher at the time of my tour ?
Yes you can display the E Voucher at the time of your Tour but in a few cases like Tickets or such the concerned supplier may ask you to produce a Hardcopy of the Ticket some may even ask you for Photo identification proof so we highly recommend you to discuss it with our Sales Representatives in case of any doubts.
What Is Included in Your Tour Cost ?
Our tour cost usually includes hotel accommodations with breakfast, all transfers, city tours and excursions by private air-conditioned car / van / coach depending on number of persons with as per itinerary, train fare if applicable, local English speaking or other foreign language speaking guides if available for city tours, entrances fee to monuments, our assistance on arrival and during the tour, Our cost may also include some special attractions hot air balloon , boat ride and all taxes. We can also include lunches & dinner, domestic flights and other services on request. at supplement cost.
Can i use my Credict Card to make the payment ?
Yes you can use your Credit Card to make the Payment Online.
Just for your information that our Payment Gateway accepts both Debit & Credit cards for the Payments.
How Does your price compare to your competitors ?
Our pricing is very competitive.
Can i keep the amount with you in case i am eligible for refund but i want to use the same amount for booking some other tour with you later on ?
Yes you can keep the amount with us but it should be clearly notified to our Sales Representatives through an Email. If they confirm you on it you can Book the Tour using the same amount later on prior the amount for any Tour selected by you is the same amount. If the amount is higher than the amount paid by you then you may need to pay the difference amount to avail your Booking.
Is it possible if by any chance ı want to change Travel Date after making the Booking Online ?
Yes it is of course possible to change the Travel date prior your Booking doesn't stand against our Cancellation Policy. All you need to do is you need to Mail your travel date change request on bookingguideturkey@gmail.com Our Sales Representative will immediately provide you a Confirmation on it.
Are there discounts for groups ?
We can offer a discount for 10 more, please enquire at the time of booking.
Is my payment secure ?
Your Payment information is encrypted in such a way that it remains highly secured through our Payment Gateway.
If I Come Across Any Problem During My Trip, How Would You Help Me ?
We provide truly 24 X 7 assistance. Our office is open 24 hours a day which means that you will always have someone to assist you even at any point of time. We shall also give you mobile number. of executives who you may call in case of any need
How far in advance should I make a booking ?
We recommend booking as soon as you know you can travel, and have decided on which tour you would like to go on. Some of our tours can be quite popular so it’s best to secure your spot as soon as possible.
How will you refund the amount back to your account ?
The amount will be Refunded back to your Account Online.At the same time you will also be assisted with a Screenshot of the Online transaction of your Refund.
When i will recieve a voucher after making a online payment ?
You will receive a Voucher immediately on your Mail once you make the Payment Online and having tour voucher
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